Booking Terms

Important Information about Your Booking with Us

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Package and Ticket Booking Terms

Please also see our updated Privacy Policy

CONTRACTING PARTIES
Enigma Marketing Limited (The Company) (Registered in Ireland No: 524249) and trading as Curragh Hospitality™ and Race and Stay™ is not a travel or tour agent but acts as an authorised sales agent and contracts directly with third party suppliers such as, but not limited to, Racecourses, Transport Companies, Hotels, Accommodation Providers and other service providers in order to supply a service to you.

BOOKING TERMS
Your acceptance of these terms is expressly implied by placing a booking with us. If you do not agree to these terms please do not book any service with us.

THIRD PARTIES
Please note that all bookings with our service providers placed via us are subject to their individual terms and conditions of service and also their own limitations of liability. It is important to note that some of these limits exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Therefore Enigma Marketing Limited cannot accept be held responsible for any loss as a result of such actions or as a result of any act or omission of any such third parties. Due to the varied nature of the services provided, Enigma Marketing Limited will not be liable if any service departs or arrives later than the specified time, even if as a result you miss a contracted service. Enigma Marketing Limited may not be held responsible for delays due to mechanical failure, or other issues that may arise and are outside of our control.

GENERAL TERMS
The following terms apply to all bookings taken on www.curraghhospitality.com and www.raceandstay.com and are general overriding conditions of sale.
1. By placing an order with the Company the customer warrants that (a) They are over 18 years of age and are legally authorised to place such an order. (b) That they have read, understood and have agreed to all of the terms and conditions applicable to any such purchase or service. (c) That they accept that prices may fluctaute and that the price they have paid is the price for the service as quoted at the time of purchase. (d) That they accept any other third party service providers terms applicable to their booking.

RACE AND STAY PACKAGE TERMS
The following terms apply to all bookings taken by the Company in addition to our general terms and are solely applicable to Race and Stay™ Packages provided by the Company.
SCOPE
The following terms apply to an amalgamation of services provided to the customer by the Company and packaged as Race and Stay™ bookings.
CONTRACTING PARTIES
There are many third party suppliers used in the make up of a Race and Stay™ package, all of these suppliers have their own individual terms and conditions and privacy policies. The Company cannot be held responsible for any act or omission by the supplier in the performance of the booked service. It is your responsibility to ensure that before placing an order or booking with the Company you are familiar, have read, agreed to the individual supplier's terms and conditions and privacy policy and that you expressly authorise the Company to act on your behalf in placing any order with a third party supplier. Please note that these terms and conditions may change from time to time.
OUR SPECIFIC BOOKING TERMS
We like to think that we are a reputable company who respect the privacy and integrity of any customer we deal with. Our sole aim in selling Race and Stay™ packages is to boost attendance at Horse Racing events and to provide you, the customer with a value for money, consolidated and professional service to make your buying decision easier. We are supported in our aims by the Racecourses, Hotels, Third Party Suppliers and Transport companies we deal with who pay us a "commission" which contributes to our running costs and business in general. Nothing is "hidden" in our pricing policy and we are fair and transparent with our easy to understand booking terms and conditions. There are some legally binding conditions we have to state and adhere to in providing our services and these, in addition to those previously stated, we have set out below.
WHEN YOU REQUEST A PACKAGE
When you request a package with us either from our website or over the telephone or via email we check our availability and if we have sufficient resources to place your booking we will email you a booking confirmation. Our booking confirmations start with an RS and have 5 digit number that follows. Each booking confirmation is individual to each customer and clearly states what services you have requsted from us and the price you have agreed to pay for them. If we are unable to provide you with what you have requested then we will email or telephone you to inform you of the options available for alternative packages.
YOUR BOOKING WTH US
Once you have received a booking confirmation from us your booking is accepted by the Company and is subject to the following Booking, Cancellation and Fair Use terms. If you have not received a booking confirmation from us then you have no booking in our system or with the Company. You can place a booking with us by paying a €200 deposit or by paying in full at the time of purchase. If you elect to pay a deposit then all balances must be paid at least 30 days before your arrival or event date.
1. Your booking confirmation contains all of the services you have requested and we have agreed to book for you and is the over-riding document relating to your booking.
2. Excepting in the case of obvious error the price on your booking confirmation is firm and is guarunteed as the price you will pay or have paid.

OUR CANCELLATION POLICY
We like to think that we are as flexible as possible with our guests and that our cancellation / amendments policy is both easy to understand and fair to you and us too. There are no "hidden nasties" and we have simplified our policy to account for the terms we book under with our third party suppliers.
To amend or cancel your booking with us please email us at info@raceandstay.com
IF YOU WANT TO CANCEL OR CHANGE YOUR BOOKING
Not Less than 30 Days before your Arrival Date
You can cancel or change your booking in whole or part without any cancellation fees or penalties and we will refund 100% of any monies you have paid us.
From 30 Days to 7 Days before your Arrival Date
You can cancel or amend your booking but changes may be subject to additional fees and cancellation will result in loss of your deposit.
From 7 Days prior to your Arrival Date
No refunds are possible and changes will be subject to additional fees and cancellation will result in you being charged 100% of your booking value.
On or After your Arrival Date
No refund will be made on any part-used components of your booking with us. You will be charged 100% of the price of all part-used components.

IF WE CANCEL OR CHANGE YOUR BOOKING
The balance of the cost of your arrangements (including any surcharge where applicable) is due not less than 30 days prior to arrival. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out above will become payable and we will retain the deposit paid.
If our third party suppliers are unable to fulfil part or all of the booking you have placed with us we will (a) offer you an alternative and equvilent option or (b) cancel your booking in full and refund any monies you have paid us. Either one of the options is in full and final settlement and is the full extent of our liability to you. The limit of our liability to you is the price you have paid us only, we are not liable for any other or additional expenses you may incur in respect of your booking with us.

We strongly recommend that you have adequate insurance to cover any loss you may face in amending or cancelling your booking with us.

ERRORS
Occasionally there may be errors in pricing, availability or descriptions of the services we offer. If as a result of any such errors we are unable to fulfil part or all of the booking you have placed with us we will (a) offer you an alternative and equvilent option or (b) cancel your booking in full and refund any monies you have paid us. Either one of the options is in full and final settlement and is the full extent of our liability to you. The limit of our liability to you is the price you have paid us only, we are not liable for any other or additional expenses you may incur in respect of your booking with us.
OUR LIABILITIES AND FORCE MAJEUR
Occasionally circumstances beyond our control will affect a booking you have placed with us. The Company shall not be liable for: (a) any damage to or loss of the Customer's property unless such damage or loss has occurred as a result of the willful misconduct of Enigma Marketing Limited staff; (b) any of the Customer’s, its guests, staff and/or agents’ indirect, special or consequential losses (for example, transport or accommodation costs). The Company shall not be liable to the Customer for: (a) any expenses or losses incurred by the Customer; or (b) any delay or non-performance of The Hotel, Transport Company or Racecourse’s obligations to the Customer, if and to the extent that such expenses or losses, delay or non-performance are caused by a Force Majeure Event. “Force Majeure Event” shall mean any event or circumstance which is reasonably beyond Enigma Marketing Limited control, including without limitation, act of God, terrorist action, imminent threat of terrorist action, epidemic, wars, national emergencies, insurrections, riots, fire, flood, suspension of power leading to inoperability of the Arena, loss of utilities, national mourning, strike, industrial action, lock out, breakdown, malfunction or damage of or to the Racecourse, any plant, equipment or materials, explosion, civil commotion or disturbance, interruption in, delay or failure of necessary transportation or technical facilities, severe weather conditions or act of local or national government.
Nothing in these terms and conditions shall exclude either party’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation or any other liability which cannot be excluded by law.
The Customer shall be liable for, and shall indemnify Enigma Marketing Limited against, any loss or damage caused to the Hotel, Transport Company, Racecourse and any other service provider contracted , its furniture, fixtures and/or equipment which may arise as a result of the Customer’s use of the Hotel, Transport Service or Service Provider, Racecourse or Hospitality Areas or from items being brought into the Racecourse by the Customer, its guests, staff and/or agents, excluding any loss or damage directly caused by Hotel, Racecourse, Transport Company or Service Provider staff or agents.
EFFECT OF NON COMPLIANCE
If the Customer does not comply with these terms and conditions, the Hotel, Transport Company and Racecourse Rules and/or the ticket terms and conditions: (a) the Customer shall (at The Company's request) leave the Hotel, Transport Service or Racecourse and/or require its guests, staff and/or agents to leave without delay; and (b) the Customer shall (at The Company's request) pay in full for any loss or damage caused to the Hotel, Transport Company, Service Provider or Racecourse.
These terms and conditions shall be governed by and construed in accordance with Irish law. Any dispute in relation to their subject matter shall be submitted to the courts of the Republic of Ireland.
If you do not agree to these terms and conditions please do not book or reserve a Race and Stay™ package with us.

Terms and Conditions which may also affect you

The following terms and conditions of sale and Privacy Policies may affect you in us providing a service. They are not inclusive but the following represents the Terms and Conditions and Privacy Statements of the major third party suppliers we use on a regular basis.

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